Your own Meta account
Messages go through your WhatsApp Business Account on the official Cloud API. Meta bills conversations to you directly.
Solutions
Built for businesses that live on WhatsApp
The same tools — inbox, contacts, templates, workflows and bookings — shaped around how your kind of business already talks to customers.
Real estate
Every property enquiry answered by the right agent
Enquiries arrive at all hours and often reach whoever happens to be free. WADesk keeps them in one queue, routes them, and records viewings.
- 1A workflow tags the enquiry by area and assigns it to the agent covering it
- 2The agent books the viewing in Bookings, with a note for the team
- 3An approved reminder goes out the day before — only to people who opted in
Features used
C
Customer (sample)WhatsApp
Hi, is the two-bedroom on Palm Street still available?
Yes! Would Saturday at 10:00 work for a viewing?
Perfect, see you then.
Viewing booked · Sat 10:00 · assigned to LinaInternal note
Sample conversation — not a real customer
Restaurants & hospitality
Reservations and special requests in one shared place
Table requests, allergies and birthday notes get lost across personal phones. A shared inbox lets any host answer and see the history.
- 1Any host answers from the shared inbox, on any shift
- 2The booking and its special requests are saved against the guest
- 3An approved confirmation template is sent, with the guest’s details filled in
Features used
C
Customer (sample)WhatsApp
Can I book a table for four tonight?
Of course — 19:00 works. Shall I confirm it under your name?
Yes please, it’s a birthday!
Table 12 · birthday — bring the cake at dessertInternal note
Sample conversation — not a real customer
E-commerce
Order updates for customers who asked for them
With WooCommerce on the same site, customers can tick a WhatsApp opt-in at checkout. Order status changes then start your workflows.
- 1The checkout opt-in creates the contact with a consent record naming the order
- 2“Processing” or “Completed” starts a workflow that sends your approved order template
- 3Replies land in the shared inbox for your support team
Features used
C
Customer (sample)WhatsApp
Approved templateHi Priya, your order is on its way. Reply here if you have any questions.
Great, thanks! Can I change the delivery address?
Sure — please send the new address and we’ll update it.
Sample conversation — not a real customer
Travel & tours
Traveller questions, bookings and follow-ups together
Travellers ask about dates, prices and pick-ups across many conversations. Tags and assignment keep each trip with the right person.
- 1Tag enquiries by destination or language and assign them automatically
- 2Record the tour booking with date, time and notes
- 3Send approved pick-up reminders to travellers who opted in
Features used
C
Customer (sample)WhatsApp
Is there a desert tour on Friday for two people?
Yes, pick-up is at 15:00 from your hotel. Shall I book it?
Yes, Hotel Marina please.
Booked Fri 15:00 · pick-up Hotel MarinaInternal note
Sample conversation — not a real customer
Services & agencies
One login, a separate workspace for each client
Agencies and multi-brand businesses can run a separate organization per client, each with its own number, team, templates and data.
- 1Create an organization per client — nothing is shared between them
- 2Invite the client’s own staff with the role they need
- 3Switch between organizations from the sidebar in one click
Features used
C
Customer (sample)WhatsApp
Hi, do you have appointments this week?
We have Thursday at 11:00 or 16:00. Which suits you?
16:00 please.
Client: Harbor Clinic (sample) · separate organizationInternal note
Sample conversation — not a real customer
Whatever the business
The basics every team gets
Consent first
Campaigns only reach contacts with a recorded opt-in, and opt-out replies are honoured automatically.
Clear responsibilities
Assignment, statuses and six roles mean every conversation has an owner and every person the right access.
Give your team one place for WhatsApp.
Create an organization in a minute. Connect your Meta account when you are ready.